In our latest telecom survey results, published last fall, about two-thirds of those who haggled over the cost of their bundled plan ended up getting one or more perks, such as a cheaper price or a new promotional rate. Charter/Spectrum likewise charges $5 when you pay by phone with the assistance of customer service.Īnd remember, it often pays to negotiate if you’re unhappy with your service. For instance, AT&T has a $5 "payment convenience fee" when you make a payment with the assistance of a retail agent, customer service, or a collections representative. Try to avoid paying by phone, because some companies charge you every time you do this. Autopay can also help you avoid late-payment fees. Verizon’s discount is either $5 or $10, depending on the plan. AT&T, for example, will cut $5 a month off your bill for doing so, and Comcast offers a $10 discount on eligible plans. Sometimes you can get a monthly discount for enrolling in both auto-pay and paperless programs. AT&T, for example, charges $150 for failure to return its WiFi gateway if you terminate service, and $65 for each WiFi extender. If you go that route, or cancel service entirely, make sure you find out what equipment you need to return to the company to avoid being charged a penalty.
(Note that your modem may stop working if you switch to another service.) You first have to make sure the modem is compatible with your ISP that’s information you can often get from the ISP’s website. You can save long-term by buying the equipment yourself. Secondly, companies typically impose an equipment rental fee, often about $10 to $12 a month, for your modem and router. AT&T, for example, charges a $99 "self-installation assistance" fee if you opt to do it yourself but then need help. Just note that if you run into trouble and need assistance, companies may hit you with a self-installation service fee. To start, ISPs charge an average of $70.38 for installation when you first sign up for service, but AT&T, Charter (Spectrum), Comcast (Xfinity), and others offer self-installation kits for an average of just $9.30, according to the Open Technology Institute. Though you can’t avoid some charges, such as taxes and franchise fees, there are ways to save money on your internet bill.
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